Delivery & Shipping

Domestic Shipping

I send all parcels via Royal Mail first or second class service. If you need a fast track service then you will need to email me to see if your timescales are manageable.

International Shipping

We’re currently delivering to any address within the UK (excluding Northern Ireland) Canada or USA. I am working on a Solution for European deliveries.

Returns

Unless faulty, I cannot except returns on any earrings for hygiene reasons. If you would like to return any other products please notify me within 7 days by email and return within 15 days of delivery.

Unfortunately I cannot cover return postage costs.

The returns address is Tula and the Whale, 5 Moor Road, Totnes, Devon. TQ9 6PB

I recommend using a tracked service as we cannot be held liable for items lost in transit.

If you are returning part of an order, you'll be refunded the cost of those goods only.

Returned items must be in the condition in which they were received, unused, in the original packaging. I am unable to accept the return of any items that have been worn or damaged while in your keeping.